Shipping & Return Policy

Shipping/Postage rates
The shipping/postage charges are based on the weight, dimension of parcel and destination.

48-HOUR SHIPPING
We make every effort to ship your order within 48-hours (Sat, Sun & Public Holidays not inclusive) upon receipt of payment.

Methods of payment
  • Inter-bank Transfer
  • Paypal

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Exchange
Any exchanged / return must be done within 7 days upon your receipt of shipment. Item to be exchanged must come with undamaged original packaging, price tag and receipt. Exchanged merchandise must be of equal or lesser value than the original item. In the event where the value of the exchanged merchandise is less than the value of the original item, no refund of the differences will be given. However, you will have to top up if there is any difference.

Please note that we DO NOT accept exchange / returns on the following items:

  • Custom / Special orders
  • Books
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered.
  • Wire and stringing materials that have been unspooled
  • Items sold by the metre in lengths under three 3metres
  • Swarovski Crystals

All shipping and handling fees are not refundable.

Upon receiving your return, please allow 7 working days for us to process.